Frequently Asked Questions

What type of support do you provide
We offer 24/7 email support on all plans for all customers. We provide phone support only on the Pioneer package. For all support related inquiries please email You may also take advantage of our robust help center here.
Do I retain the rights to my content
Yes. We do not have any control over your content or its rights. We simply are a platform to support you and your video business.
What’s the difference between video platforms like YouTube and Vidzulu?
Youtube is a free network of videos, viewers go on Youtube to watch free content, not to pay for content. Vidzulu is for premium content, you use Vidzulu to make money from your videos. Make no mistake, consumers are willing to pay to watch videos. Youtube is content overload, way too many options and lots of free content no one would pay for, but when you add value to something and put a price on it and showcase it well using the Vidzulu themes, customers are willing to jump on it and pay money for viewing your content.
What are OTT Branded Apps
OTT Branded Apps means you get your own app in the app store for your viewers to purchase content & view it on their phones, tablets & TV’s. We offer apps for iOS, and Android with Chromeast and Airplay support. We will add more apps in the near future as well.
In our customers, experience adding branded apps increase your sales on average by 30% or more. The reason for this is customers are more willing to purchase your content and view it natively on these devices for an awesome experience
Apps take on average around 30-60 days to launch from the time you order them. You can add your own colors, title, description, images, programs to each app, we fully build, launch, maintain & update all apps for you. We do the full publishing of the apps on your own or our developer account, you choose
What level of security is provided for my content to protect against theft
We protect and stream all content via an encryption protocol to protect against download and theft. All videos downloaded on branded apps are secured as well.
What is the difference between course platforms such as Udemy and Vidzulu
There are a few differences between course platforms such as Udemy, SkillShare, and Vidzulu. Udemy, for example, is a marketplace, where you post your course and expect sales from the marketplace, you then pay a revenue share split to Udemy. Udemy is also structured primarily for individual courses. Vidzulu, on the other hand, is built so you take 100% of the profits, and build a video catalog (which does not have to be huge) you can simply split your content into small bite size content and build your programs/categories using our themes and then offer your content for sale in a simple fashion that is digestible to your audience.
Another big disadvantage it marketplace course platforms such as Udemy, Coursera etc is that you have no access to your users and your users see a lot of other content which quickly distracts them, so they are not loyal for long
How hard is the setup process and how long does it take
The setup process in Vidzulu is fairly straightforward and we have great documentation to go with it. On average it takes our customers a few hours to get set up, but this also depends on how many videos & programs you need to create. We also offer onboarding help and great documentation.
To learn more about our platform, watch our On-Demand Demo to find out how the setup process works, and how Vidzulu can help you monetize your videos online!
Are there any limits to the number of videos or bandwidth
With Vidzulu, you get unlimited video streaming and bandwidth on all Vidzulu plans. We use Akamai CDN, which is a content delivery network, it’s the same CDN that both Netflix & Youtube use. It means that we can stream videos for you to thousands of users at the same time, Akamai does the streaming for us and heavy lifting of the video, we simply store the videos securely in AWS data centers.
However, there is a limit to how many videos you can upload based on your chosen Vidzulu plan. Check out our detailed plans comparison page to find out what you get with each plan